Play-by-Play United Kingdom

How do I know what shows are available?

Log on to www.playbyplay.co.uk regularly. Use your email address and confidential password to enter the site to view available shows and performances. Shows are updated daily and may be posted on the website at any time during the day, as soon as we receive tickets.

How many tickets may I reserve?

Members are offered from 2 to 4 tickets to each show, depending on available inventory. There is a small Service Fee for each ticket reserved, which currently ranges from £1.00-£3.00. Service Fees are clearly identified before a reservation is confirmed.

In all cases, the Registered Member of PlayByPlay UK must be present with appropriate identification to collect reserved tickets at the box office or other designated location. No exceptions are made to this policy.

How do I collect my theatre tickets?

Ticket Collection Instructions vary with each show or theatre. Posted on each show web page are the specific Ticket Collection Instructions for you to review before reserving tickets. It is imperative that members follow the Ticket Collection time and location instructions carefully. Theatres rely on PlaybyPlay UK members to follow their designated instructions so as not to interfere with the arrival and service of paying customers.

Why do shows offer complimentary tickets to PlaybyPlay UK members?

Producers occasionally have empty seats that they would like filled for a performance (previews, critics performance, opening night, seasonal variations, etc.). Why? A full house makes the theatrical experience more exciting for those who have purchased tickets, as well as the performers. If possible, producers would prefer to have appreciative theatregoers in those seats... and, that is where PlayByPlay UK enters the scene. We have an exclusive, quality membership roster composed of exactly what producers are seeking. We believe our responsibility at PlaybyPlay UK is not to just "fill the seats," but also "dress the house" for theatres in exactly the way a producer desires.
Producers view PlayByPlay UK as a marketing tool. By making complimentary tickets available to a limited and exclusive group of individuals it allows a production to develop "word of mouth" without compromising the sale of a full price ticket.
From time to time, producers want to introduce theatregoers to their venue. Producers realise people who are familiar with a theatre and the work it produces are much more likely to purchase a ticket and attend another one of its shows.
Producers may be looking for an audience of a certain demographic. PlayByPlay UK members have the option to complete a Member Profile identifying their particular interests. For instance, if a producer is seeking audience members who particularly like Dramas, we have the ability to communicate specifically with our members who have indicated they want to receive notification about that type of performance.
NOTE: If you would like to be on our "Alert" email list for specific types of shows be sure to complete your Member Profile. You may update or edit your Member Profile at any time... just log into your account and click Member Profile at the top of the page. Remember, notification of a particular type of performance is sent to members only when a producer makes a special request. So, be sure to check the website daily to see ALL available offerings or you might miss opportunity.

What are Prepaid Services Fees?

For convenience, members have the option of Prepaying Service Fees for ticket reservations (just as with an Oyster Card or National Lottery Account).

Tickets move quickly for popular performances. Maintaining a Prepaid Service Fee account balance enables members to reserve tickets without returning to the Credit Card Transaction page each time tickets are reserved.

Our website tracks each member's Prepaid Service Fee balance and deducts the appropriate fee each time a ticket is reserved. When members log into the Play by Play UK website their Service Fee balance appears at the top of the page in red. For security purposes, Play by Play UK does not capture or store any credit card information.

Prepaid Service Fees are immediately refundable upon request.