PlaybyPlay UK is a unique service organisation that fills unsold
seats for performances. We do not sell tickets.
The number of individuals who are granted access to PlaybyPlay's
offerings is limited and subject to availability and approval. Minimum
age for participation is 18.
The registration fee to open a PlayByPlay account is £75.
In order to maintain an open account a renewal fee is required annually
on the anniversary date of the account's initial transaction. The renewal
fee is £75.
Account registration fees are 100% refundable up to thirty (30)
days after purchase if the account has not been activated by reserving
seats and attending the performance. Once seats have been reserved and
the tickets used the account is considered activated and the registration
fee is no longer refundable. The refundable period may be extended beyond
30 days from time to time at the descretion of management or via special
promotional offers.
Account holders may renew their account
at any time. A renewal will automatically become active on the anniversary
date of the active account. PlaybyPlay will remind account holders
via email a minimum of 30 days prior to an account's expiration.
PlaybyPlay Participants are required to pay a small Service
Fee for each seat reserved. Fees currently range from £1.00-£3.00
per seat and are clearly indicated for each performance.
Account holders are provided the option of paying Service Fees
for ticket reservations in advance. Our website tracks Prepaid Service
Fee balances and subtracts the appropriate fee for each seat reserved.
When participants log into the PlaybyPlay website their Service
Fee balance appears at the top of the page in red. By logging in with
their confidential password account holders may also access their Prepaid
Service Fee history by clicking "Transaction History" at the
top of any page. Transaction History details when Prepaid Service Fees
were paid, which performances were reserved and the dates for all transactions.
When a Prepaid Service Fee balance is not sufficient to cover the fees
needed for a reservation the website will direct the participant to the
Credit Card Transaction page to make a deposit into their Service Fee
account. Account holders may deposit the Service Fee for just the seats
they desire at that time or, for convenience, deposit an additional amount
for use at a later date. For security purposes, PlaybyPlay does
not capture or store any credit card information, therefore credit card
information must be entered with each transaction. Prepaid Service Fees
are 100% refundable upon request.
PlaybyPlay reserves the right to change account opening fees,
renewal fees, and service fees at the discretion of management.
Account holders will be notified a minimum of 30 days prior to a change.
PlayByPlay Account Holders are offered the opportunity to fill
from 2 to 4 seats per performance, based on available inventory. Ticket
quantities and availability are at the full discretion of the show's producers,
not PlaybyPlay.
Only PlaybyPlay account holders may reserve seats for shows.
PlaybyPlay accounts are Non-Transferable. In all cases, the Registered
Account Holder of PlayByPlay must present appropriate identification
to collect reserved tickets at the box office or other designated location.
No exceptions are made to this policy. Misuse of an account will result
in immediate cancellation without refund.
Only PlaybyPlay account holders
may collect tickets at the box office or other designated location. Attendees
must have a Reservation Confirmation in hand when collecting tickets.
Box office, theatre management, and PlaybyPlay officials reserve
the right to require appropriate identification to verify an account holder's
identity.
When attending a performance as a representative of PlaybyPlay
account holders must follow the appropriate Standards
of Decorum, Discretion and Dependability as established by
this organization in conjunction with participating theatre producers
(See Standards of Decorum, Discretion and Dependability
as an Addendum to Terms and Conditions
Account holders must collect their tickets at the time and location
designated by PlaybyPlay for each individual show. Anyone failing
to do so will not be issued refunds for Service Fees. Neglect to collect
tickets at the time and location designated may result in immediate cancellation
of an account without refund.
PlaybyPlay attendees arriving late are forbidden from approaching
the Box Office to request tickets. This action will result in immediate
cancellation of an account without refund. Theatres count on PlaybyPlay
participants to follow designated instructions so as not to interfere
with the arrival and service of audience members who have paid for tickets.
In case of an extenuating circumstance or emergency, if a participant
is unable to attend a reserved performance PlaybyPlay should
be notified as soon as possible. No refund of Service Fee will be given.
Failure to notify PlaybyPlay prior to a confirmed reservation
not being honoured may result in closure of an account without refund.
A performance "No Show" may result in closure of an account without
refund.
Seating locations are at the discretion of the producers or the box
office and should never be questioned by PlaybyPlay attendees.
Should a theatre or box office be unable to honour a PlaybyPlay
reservation after the participant has followed all designated rules,
please co-operate fully with the theatre and inform
PlaybyPlay immediately. Appropriate Service Fee refunds will
be made immediately and the theatre will be contacted to resolve the issue.
Selling of tickets acquired through PlaybyPlay is strictly
prohibited by law and will result in appropriate legal action and the
immediate cancellation of an account (without refund).
Service Fees will be refunded if a reserved performance is cancelled.
PlaybyPlay and theatre management reserve the right to refuse
admission for inappropriate dress or conduct, which will also result in
cancellation of an account without refund.
PlaybyPlay is a privately owned organisation
and as such reserves the right to limit the number of accounts or restrict
the offering of individual accounts as necessary.
Show listings and information provided on the PlaybyPlay website
are confidential, proprietary and intended solely for the use of our authorized
account holders. Anyone discovered disclosing or sharing such information
in any public forum deemed inappropriate by PlaybyPlay management
may have their account immediately closed without refund.
CODE OF CONDUCT
The Following Standards of Decorum, Discretion and Dependability
must be followed at all times.
PlaybyPlay exists as a service for producers and theatres;
our role is to assist producers in creating the most positive and exciting
theatrical environment possible for everyone in the audience and on stage.
In return, participating account holders are granted the opportunity to
attend a variety of exciting productions.
PlaybyPlay goal is not just to fill empty seats, but to "dress
the house" for productions. Our account holders share in that responsibility.
Accordingly, when attending a performance participants agree to the following:
- NEVER question or complain to anyone about a seat assignment
- Be On Time! Be prompt in collecting tickets and being seated
- Be Respectful of the experience and your theatre hosts at all times
- Applause should be appropriately timed, generous and kind
- No discussion of PlaybyPlay or its services should ever
take place at the theatre
- No discussion of your ticket being complimentary should ever take
place at the theatre
- Any discussion of performances previously seen through PlaybyPlay
should be only in a positive vein, with no mention whatsoever that
your tickets were complimentary
Participants are expected to dress appropriately. Smart Casual Attire
is the usual standard unless a change is indicated for a given show.
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