PlaybyPlay UK is a unique service organisation that fills unsold
seats for performances. We do not sell tickets.
The number of memberships is limited and subject to availability and
approval. Minimum age for membership is 18.
Membership is 100% refundable up to thirty (30) days after purchase
if it has not been used to reserve tickets. However, after a membership
has been used to reserve tickets it is no longer refundable. The refundable
period may be extended from time to time via special promotional offers.
All PlaybyPlay UK members must follow the appropriate Standards
of Decorum, Discretion and Dependability as established by
this organization in conjunction with participating theatre producers
(See Standards of Decorum, Discretion and Dependability
as an Addendum to Terms and Conditions
The cost of a PlaybyPlay UK Patron membership is £75.
Membership is valid for 12 months from the date a member is accepted.
Members are offered from 2 to 4 tickets per show, based on available
inventory. Ticket quantities and availability to members are at the full
discretion of the show's producers, not PlaybyPlay UK.
Only PlaybyPlay UK members may reserve tickets for shows.
PlaybyPlay UK memberships are Non-Transferable. In all cases,
the Registered Member of PlayByPlay UK must present appropriate
identification to collect reserved tickets at the box office or other
designated location. No exceptions are made to this policy. Misuse of
membership will result in immediate cancellation without refund.
For each ticket reserved, members are required to pay a small Service
Fee. Fees currently range from £1.00-£3.00 per ticket and
are clearly indicated for each performance.
Members have the option of paying Service Fees for ticket reservations
in advance. Our website tracks a member's Prepaid Service Fee balance
and subtracts the appropriate fee for each ticket reserved. When members
log into the Play by Play UK website their Service Fee balance appears
at the top of the page in red. By logging in with their confidential password
members may also access their Prepaid Service Fee history by clicking
"Transaction History" at the top of any page. Transaction History
details when Prepaid Service Fees were paid, which tickets were reserved
and the dates for all transactions. When a member's Prepaid Service Fee
balance is not sufficient to cover the fees needed for a ticket reservation
the website will direct the member to the Credit Card Transaction page
to make a deposit into their Service Fee account. Members may deposit
the Service Fee for just the tickets they desire at that time or, for
convenience, deposit an additional amount for use at a later date. For
security purposes, PlaybyPlay UK does not capture or store any credit
card information, therefore members must enter all credit card information
with each transaction. Prepaid Service Fees are refundable upon a member's
request.
Only PlaybyPlay UK members may
collect their reserved tickets at the box office or other designated location.
Members must have a Reservation Confirmation in hand when collecting
tickets. Box office, theatre management, and PlaybyPlay UK officials
reserve the right to require appropriate identification to verify a member's
identity.
Members must collect their tickets at the time and location designated
on the PlaybyPlay UK website for each individual show. Members
failing to do so will not be issued refunds for Service Fees. Neglect
to collect tickets at the time and location designated may result in immediate
cancellation of membership without refund.
Members arriving late are forbidden from approaching the Box Office
to request tickets. This action will result in immediate cancellation
of membership without refund. Theatres count on PlaybyPlay UK
members to follow their designated instructions so as not to interfere
with the arrival and service of audience members who have paid for their
tickets.
In case of an extenuating circumstance or emergency, if a member is
unable to attend a reserved performance the member should notify PlaybyPlay
UK as soon as possible. No refund of Service Fee will be given. Failure
to notify PlaybyPlay UK prior to a confirmed ticket reservation
not being honoured may result in immediate cancellation of membership
without refund.
A performance "No Show" may result in immediate cancellation of membership
without refund.
Seating locations are at the discretion of the producers or the box
office and should never be questioned by members.
Should a theatre or box office be unable to honour a PlaybyPlay
UK ticket reservation after the member has followed all designated
rules, members should co-operate fully with the theatre
and inform PlaybyPlay UK immediately. Appropriate Service Fee
refunds will be made immediately and the theatre will be contacted to
resolve the issue.
Selling of tickets acquired through PlaybyPlay UK is strictly
prohibited by law and will result in the immediate cancellation of membership
(without refund) and appropriate legal action.
No Service Fees will be refunded unless a reserved performance is
cancelled.
PlaybyPlay UK and theatre management reserve the right to
refuse admission for inappropriate dress or conduct, which will also result
in cancellation of membership without refund.
PlaybyPlay UK reserves the right to alter membership
fees and service fees at the discretion of PlaybyPlay UK management.
Members will be notified a minimum of 30 days prior to an increase.
Members may renew their membership at any time. A
renewal membership will automatically become active on the anniversary
date of the active membership. PlaybyPlay UK will remind members
via email a minimum of 30 days prior to membership expiration.
PlaybyPlay UK is a privately owned organisation
and as such reserves the right to refuse membership.
Show listings and information provided on the PlaybyPlay UK
website are confidential, proprietary and intended solely for the use
of our members. Anyone discovered disclosing or sharing such information
in any public forum deemed inappropriate by PlaybyPlay UK management
may have their membership immediately revoked without refund.
CODE OF CONDUCT
The Following Standards of Decorum, Discretion and Dependability
must be followed at all times.
PlaybyPlay UK and its membership exist as a service for producers
and theatres; our role is to assist producers in creating the most positive
and exciting theatrical environment possible for everyone in the audience
and on stage. In return, members are granted the opportunity to attend
a variety of exciting productions.
PlaybyPlay UK's goal is not just to fill empty seats, but
to "dress the house" for productions. Our members share in that responsibility.
Accordingly, when attending a performance members agree to the following:
- NEVER question or complain to anyone about a seat assignment
- Be On Time! Be prompt in collecting tickets and being seated
- Be Respectful of the experience and your theatre hosts at all times
- Applause should be appropriately timed, generous and kind
- No discussion of PlaybyPlay UK or its services should ever
take place at the theatre
- No discussion of your ticket being complimentary should ever take
place at the theatre
- Any discussion of performances previously seen through PlaybyPlay
UK should be only in a positive vein, with no mention whatsoever
that your tickets were complimentary
Members are expected to dress appropriately. Smart Casual Attire
is the usual standard unless a change is indicated for a given show.
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