How do I know what shows are available?
Log on to the PlayByPlay website daily. Use your email address
and confidential password to enter the site to view available shows and
performances. Shows are updated daily and may be posted on the website
at any time during the day.
How many seats may I reserve?
Account holders are offered from 2 to 4 seats to each show, depending
on available inventory. There is a small Service Fee for each seat reserved,
which currently ranges from £1.00-£3.00. Service Fees are
clearly identified before a reservation is confirmed.
In all cases, the Registered Account Holder of PlayByPlay must
be present with appropriate identification to collect reserved tickets
at the box office or other designated location. No exceptions are made
to this policy.
How do I collect my theatre tickets?
Ticket Collection Instructions vary with each show or theatre. Posted
on each show web page are the specific Ticket Collection Instructions
for review before reserving seats. It is imperative that attendees follow
the Ticket Collection time and location instructions carefully. Theatres
rely on PlaybyPlay participants to follow designated instructions
so as not to interfere with the arrival and service of paying customers.
Why do shows offer complimentary tickets to PlayByPlay?
- Producers occasionally have empty seats that they would like filled
for a performance (previews, critics performance, opening night, seasonal
variations, etc.). Why? A full house makes the theatrical experience
more exciting for those who have purchased tickets, as well as the performers.
If possible, producers would prefer to have appreciative theatregoers
in those seats... and, that is where PlayByPlay enters the scene.
We have an exclusive, quality participant roster composed of exactly
what producers are seeking. Our responsibility at PlayByPlay is
not to just "fill the seats," but also "dress the house" for theatres
in exactly the way a producer desires.
- Producers view PlayByPlay as a marketing tool. By making complimentary
tickets available to a limited and exclusive group of individuals it
allows a production to develop "word of mouth" without compromising
the sale of a full price ticket.
- From time to time, producers want to introduce theatregoers to their
venue. Producers realise people who are familiar with a theatre and
the work it produces are much more likely to purchase a ticket and attend
another of its shows.
- Producers may be seeking an audience of a certain demographic. PlayByPlay
account holders have the option to complete a Member Profile
identifying their particular interests. For instance, if a producer
is seeking audience members who particularly like Dramas, we have the
ability to communicate specifically with our participants who have indicated
they want to receive notification about that type of performance.
- NOTE: If you would like to be on our "Alert" email list
for specific types of shows be sure to complete your Member Profile.
You may update or edit your Member Profile at any time... just log into
your account and click Member Profile at the top of the page.
Remember, notification of a particular type of performance is sent to
account holders only when a producer makes a
special request. So, be sure to check the website daily to see ALL available
offerings or you might miss opportunity.
What are Prepaid Services Fees?
For convenience, account holders have the option of Prepaying
Service Fees for seat reservations (just as with an Oyster Card or National
Tickets move quickly for popular performances. Maintaining a Prepaid
Service Fee account balance enables PlaybyPlay account holders
to reserve tickets without returning to the Credit Card Transaction page
each time tickets are reserved.
Our website tracks each account's Prepaid Service Fee balance and deducts
the appropriate fee each time a ticket is reserved. When account holders
log into the Play by Play website their Service Fee balance appears at
the top of the page in red. For security purposes Play by Play does
not capture or store any credit card information.
Prepaid Service Fees are always immediately refundable upon request.