Frequently Asked Questions

How do I know what shows are available?

Members log in to the PlayByPlay website with their private password to view available shows and performances.

How many seats may I reserve?

Account holders are offered from 2 to 4 seats to each show, depending on available inventory. Single seats my be booked also. In all cases, the Registered Account Holder of PlayByPlay must be present with appropriate identification to collect reserved tickets at the box office or other designated location. No exceptions are made to this policy.

How do I collect my theatre tickets?

Ticket Collection Instructions vary with each show or theatre. It is imperative that attendees follow the Ticket Collection time and location instructions carefully. Theatres rely on PlaybyPlay participants to follow designated instructions so as not to interfere with the arrival and service of paying customers.

Why do shows offer complimentary tickets to PlayByPlay?

Producers occasionally have empty seats that they would like filled for a performance (previews, critics performance, opening night, seasonal variations, etc.).


A full house makes the theatrical experience more exciting for those who have purchased tickets, as well as the performers. We have an exclusive, quality participant roster composed of exactly what producers are seeking. Our responsibility at PlayByPlay is not to just "fill the seats," but also "dress the house" for theatres in exactly the way a producer desires. Producers view PlayByPlay as a marketing tool. By making complimentary tickets available to a limited and exclusive group of individuals it allows a production to develop "word of mouth" without compromising the sale of a full price ticket. From time to time, producers/theatres want to introduce theatregoers to their venue. Producers realise people who are familiar with a theatre and the work it produces are much more likely to purchase a ticket and attend another of its shows. Producers may be seeking an audience of a certain demographic. PlayByPlay fulfils those requests.



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