Terms and Conditions


PlaybyPlay UK is a unique service organisation that fills unsold seats for performances. We do not sell tickets.

PlaybyPlay Participants should NEVER contact a theatre directly for ANY REASON WHATSOEVER!

Seating locations are at the discretion of the producers and/or the box office and should never be questioned by PlaybyPlay attendees.

"NO SHOW" POLICY:  Members who fail to attend a performance for which they have an active reservation:

1) will immediately have their accounts frozen against future reservations; and
2) will have their account terminated with membership fees non-refundable.

In case of emergency:  if a participant is unable to attend a reserved performance PlaybyPlay should be notified as soon as possible. No refund of Service Fee will be given. Failure to notify PlaybyPlay prior to a confirmed reservation not being honoured will result in closure of an account without refund.

ONLY PlaybyPlay account holders may collect tickets at the box office or other designated location. Failing to collect tickets yourself will result in immediate cancellation of an account without refund.

Attendees must have a Reservation Confirmation in hand when collecting tickets. Box office, theatre management, and PlaybyPlay officials reserve the right to require appropriate identification to verify an account holder's identity.

Out of respect for producers, productions, and venues Play by Play members agree to refrain from discussing the receipt of complimentary tickets and/or Play by Play UK on any internet discussion forum or whilst attending a performance. Failure to abide by this policy will result in immediate cancellation without refund.

The number of individuals who are granted access to PlaybyPlay's offerings is limited and subject to availability and approval. Minimum age for participation is 18.

The registration fee to open a PlayByPlay account is £75. In order to maintain an open account a renewal fee is required annually on the anniversary date of the account's initial transaction. The renewal fee is £75.

Account registration fees are 100% refundable up to thirty (30) days after purchase if the account has not been activated by reserving seats and attending a performance. Once seats have been reserved and the tickets used the account is considered activated and the registration fee is no longer refundable.

Account holders may renew their account at any time. A renewal will automatically become active on the anniversary date of the active account. PlaybyPlay will remind account holders via email a minimum of 30 days prior to an account's expiration.

PlaybyPlay Participants are required to pay a small Service Fee for each seat reserved. Fees currently range from £1.00-£3.00 per seat and are clearly indicated for each performance. After a performance has been reserved Service Fees will only be refunded if the performance is cancelled by the theatre or producer.

Account holders are provided the option of paying Service Fees for ticket reservations in advance. Our website tracks Prepaid Service Fee balances and subtracts the appropriate fee for each seat reserved. When participants log into the PlaybyPlay website their Service Fee balance appears at the top of the page in red. By logging in with their confidential password account holders may also access their Prepaid Service Fee history by clicking "Transaction History" at the top of any page. Transaction History details when Prepaid Service Fees were paid, which performances were reserved and the dates for all transactions. When a Prepaid Service Fee balance is not sufficient to cover the fees needed for a reservation the website will direct the participant to the Credit Card Transaction page to make a deposit into their Service Fee account. Account holders may deposit the Service Fee for just the seats they desire at that time or, for convenience, deposit an additional amount for use at a later date. For security purposes, PlaybyPlay does not capture or store any credit card information, therefore credit card information must be entered with each transaction.

PlaybyPlay reserves the right to change account opening fees, renewal fees, and service fees at the discretion of management. Account holders will be notified a minimum of 30 days prior to a change.

PlayByPlay Account Holders are offered the opportunity to fill from 2 to 4 seats per performance, based on available inventory. Ticket quantities and availability are at the full discretion of the show's producers, not PlaybyPlay.

ONLY PlaybyPlay account holders may reserve seats for shows. PlaybyPlay accounts are Non-Transferable. In all cases the Registered Account Holder of PlayByPlay must present appropriate identification to collect reserved tickets at the box office or other designated location. No exceptions are made to this policy. Misuse of an account will result in immediate cancellation without refund.

When attending a performance as a representative of PlaybyPlay account holders must follow the appropriate Standards of Decorum, Discretion and Dependability as established by this organization in conjunction with participating theatre producers (See Standards of Decorum, Discretion and Dependability as an Addendum to Terms and Conditions

Account holders must collect their tickets at the time and location designated by PlaybyPlay for each individual show. Anyone failing to do so will not be issued refunds for Service Fees. Failing to collect tickets at the designated time and location may result in immediate cancellation of an account without refund.

PlaybyPlay attendees arriving late are forbidden from approaching the Box Office to request tickets. This action will result in immediate cancellation of an account without refund. Theatres depend on PlaybyPlay participants to follow designated instructions so as not to interfere with the arrival and service of audience members who have paid for tickets.

Should a theatre or box office be unable to honour a PlaybyPlay reservation after the participant has followed all designated rules, please co-operate fully with the theatre and inform PlaybyPlay immediately. Appropriate Service Fee refunds will be made immediately and the theatre will be contacted to resolve the issue.

Selling of tickets acquired through PlaybyPlay is strictly prohibited by law and will result in appropriate legal action and the immediate cancellation of an account (without refund).

PlaybyPlay and theatre management reserve the right to refuse admission for inappropriate dress or conduct, which will also result in cancellation of an account without refund.

PlaybyPlay is a privately owned organisation and as such reserves the right to limit the number of accounts, restrict the offering of individual accounts as necessary and/or close accounts for any reason deemed necessary.

Show listings and information provided on the PlaybyPlay website are confidential, proprietary and intended solely for the use of our authorized account holders. Anyone discovered disclosing or sharing such information in any public forum deemed inappropriate by PlaybyPlay management may have their account immediately closed without refund.

CODE OF CONDUCT

PLAY BY PLAY STANDARDS OF DECORUM, DISCRETION AND DEPENDABILITY

Play by Play and its membership exist as a service for producers and theatres; our role is to assist producers in creating the most positive and exciting theatrical environment possible for everyone in the audience and on stage. Our purpose is not only to fill empty seats, but to "dress the house" for productions. Members share in that responsibility.

Accordingly, MEMBERS WHO ATTEND A PERFORMANCE ON BEHALF OF PLAY BY PLAY AGREE TO:

• Always attend a performance after you have committed to do so.

• Always collect tickets yourself and accompany your guests to the performances.

• Always collect tickets according to the Ticket Collection Instructions on our website.

• Never question the Box Office about the seats you are given or ask for your seats to be changed. Never ask for special seating accommodations.

• Always be polite, patient, friendly and appreciative to all Box Office and theatre staff.

• Always remain for the entire performance.

• Always applaud appropriately and generously... we have been invited to create a positive atmosphere.

• Never mention Play by Play (or how your tickets were arranged) whilst at the theatre, unless queried by a member of the box office staff.

• Never take young children to the productions unless the show is specified as being children's theatre or family appropriate.

• Never discuss the receipt of complimentary tickets or Play by Play on any internet discussion forum or whilst attending a performance.

• Never contact the theatre directly concerning tickets booked through Play by Play. All communication is to be directed to Play by Play.

If a policy or conduct violation by a member is reported by a theatre to Play by Play the member's account will be subject to immediate termination. In this event, registration fees will be non-refundable.

All Play by Play members promise to follow these Standards of Decorum, Discretion and Dependability as established by Play by Play in conjunction with participating theatres.

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