Terms and Conditions

PlaybyPlay is a unique service organization that fills unsold seats for live event performances. We do not sell tickets.

PlaybyPlay Participants should NEVER contact a theatre directly for ANY REASON WHATSOEVER!

PlaybyPlay Participants should co-operate fully with the theatre at all times without question and follow all rules set forth by the theatre and Play by Play at all times. Any infraction of these rules will result in termination of membership without refund.

Seating locations are at the discretion of the producers and/or the box office and should never be questioned by PlaybyPlay attendees.

"NO SHOW" POLICY:  Members who fail to attend a performance for which they have an active reservation:

1) will immediately have their accounts frozen against future reservations; and
2) will have their account terminated with membership fees non-refundable.

In case of emergency:  if a participant is unable to attend a reserved performance PlaybyPlay should be notified as soon as possible. No refund of Service Fee will be given. Failure to notify PlaybyPlay prior to a confirmed reservation not being honoured will result in closure of an account without refund.

ONLY PlaybyPlay account holders may collect tickets at the box office or other designated location. Failing to collect tickets yourself will result in immediate cancellation of an account without refund.

Attendees must have a Reservation Confirmation in hand when collecting tickets. Box office, theatre management, and PlaybyPlay officials reserve the right to require appropriate identification to verify an account holder's identity.

Out of respect for producers, productions, and venues Play by Play members agree to refrain from discussing the receipt of complimentary tickets and/or PlayByPlay in any public forum or whilst attending a performance. Failure to abide by this policy will result in immediate cancellation without refund..

The number of individuals who are granted access to PlaybyPlay's offerings is limited and subject to availability and approval. Minimum age for participation is 18.

There is a yearly joining fee of £75. A complete refund of an unused membership is guaranteed if requested within the first 30 days of the original joining date. Renewal fees are not refundable.

PlayByPlay Account Holders are offered the opportunity to fill from 2 to 4 seats per performance, based on available inventory. Ticket quantities and availability are at the full discretion of the show's producers, not PlaybyPlay.

ONLY PlaybyPlay account holders may reserve seats for shows. PlaybyPlay accounts are Non-Transferable. In all cases the Registered Account Holder of PlayByPlay must present appropriate identification to collect reserved tickets at the box office or other designated location. No exceptions are made to this policy. Misuse of an account will result in immediate cancellation without refund.

When attending a performance as a representative of PlaybyPlay account holders must follow the appropriate Standards of Decorum, Discretion and Dependability as established by this organization in conjunction with participating theatre producers (See Standards of Decorum, Discretion and Dependability as an Addendum to Terms and Conditions

Account holders must collect their tickets at the time and location designated by PlaybyPlay for each individual show. Anyone failing to do so will not be issued refunds for Service Fees. Failing to collect tickets at the designated time and location may result in immediate cancellation of an account without refund.

PlaybyPlay attendees arriving late are forbidden from approaching the Box Office to request tickets. This action will result in immediate cancellation of an account without refund. Theatres depend on PlaybyPlay participants to follow designated instructions so as not to interfere with the arrival and service of audience members who have paid for tickets.

Should a theatre or box office be unable to honour a PlaybyPlay reservation after the participant has followed all designated rules, please co-operate fully with the theatre and inform PlaybyPlay immediately. Appropriate Service Fee refunds will be made immediately and the theatre will be contacted to resolve the issue.

Selling of tickets acquired through PlaybyPlay is strictly prohibited by law and will result in appropriate legal action and the immediate cancellation of an account (without refund).

PlaybyPlay and theatre management reserve the right to refuse admission for inappropriate dress or conduct, which will also result in cancellation of an account without refund.

PlaybyPlay is a privately owned organisation and as such reserves the right to limit the number of accounts, restrict the offering of individual accounts as necessary and/or close accounts for any reason deemed necessary.

Show listings and information provided on the PlaybyPlay website are confidential, proprietary and intended solely for the use of our authorized account holders. Anyone discovered disclosing or sharing such information in any public forum deemed inappropriate by PlaybyPlay management may have their account immediately closed without refund.



Play by Play and its membership exist as a service for producers and theatres; our role is to assist producers in creating the most positive and exciting theatrical environment possible for everyone in the audience and on stage. Our purpose is not only to fill empty seats, but to "dress the house" for productions. Members share in that responsibility.


• Always attend a performance after you have committed to do so.

• Always collect tickets yourself and accompany your guests to the performances.

• Always collect tickets according to the Ticket Collection Instructions on our website.

• Never question the Box Office about the seats you are given or ask for your seats to be changed. Never ask for special seating accommodations.

• Always be polite, patient, friendly and appreciative to all Box Office and theatre staff.

• Always remain for the entire performance.

• Never mention Play by Play (or how your tickets were arranged) whilst at the theatre, unless queried by a member of the box office staff.

• Never take young children to the productions unless the show is specified as being children's theatre or family appropriate.

• Never discuss the receipt of complimentary tickets or Play by Play on any internet discussion forum or whilst attending a performance.

• Never contact the theatre directly concerning tickets booked through Play by Play. All communication is to be directed to Play by Play.

If a policy or conduct violation by a member is reported by a theatre to Play by Play the member's account will be subject to immediate termination. In this event, registration fees will be non-refundable.

All Play by Play members promise to follow these Standards of Decorum, Discretion and Dependability as established by Play by Play in conjunction with participating theatres.

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